Public urged to seek the right help in the right place during challenging times

Like other parts of the country, West Yorkshire health and care services remain under significant pressure due to the number of people attending A&E, calling NHS 111, accessing GP, community and mental health services and calling 999. The increase in the number of people seeking help is alongside the challenges of a difficult winter and supporting people who are well enough to leave hospital for care in the community or returning home, which is where most people want to be. All colleagues are working exceptionally hard to manage the increase in demand following the festive period.

As we head into the bank holiday weekend and given the significant pressures, there is an urgent plea to come to A&E only when it is absolutely necessary so people who are most ill receive the best care possible. GPs will also be prioritising urgent and same day care.

We are urging everyone to help us get through this difficult time together, by doing the following:

• Save time by seeking medical advice and booking appointments online visit via NHS App or your GP practice website.
• If something’s not right and you know it’s not life-threatening and you can’t get to your GP practice, or the pharmacy is closed, visit www.111.nhs.uk or call NHS 111 for advice if you don’t have access to the internet.
• Use 111.nhs.uk if it’s not an emergency and you need health advice. The friendly team at NHS 111 will be able to help you get the care you need.
• You should only call 999 for an ambulance in an emergency, when it is life threatening or very serious.
• Stay well and protect yourselves and others around you. Find self-care tips and local services’ information at togetherwe-can.com. Visit wyhealthiertogether.nhs.uk for trustworthy healthcare advice for parents and carers.
• Please look out for your neighbours who may live alone or be lonely.

It’s very important that people who need medical care come forward, especially when someone has a life-threatening illness or injury. A range of services are available to ensure Accident and Emergency Departments (A&E) are freed up to treat those with life-threatening and critical illnesses or injuries. Care for life-threatening or serious illness/injury will be prioritised. This may lead to some planned surgery being rescheduled, and people will be notified directly if their treatment or appointment needs to be rearranged.

For more information visit the West Yorkshire Health and Care Partnership website.